Our flat rate shipping is only within the Continental USA.

If you wish to order from Canada, Hawaii, Alaska or Internationally – call or email Ed to place the order.

We commit to do our best so that you receive your Handcrafted item in excellent condition, via UPS or truck. 

Unless otherwise requested, we ship UPS ground.

Wedding just around the corner, and concerned about getting your wagon in time?

Relax, we can get our wedding wagons shipped out very quickly. I’m in Western North Carolina, so regular UPS ground time must be considered. They figure about 5 business days to ship from here to the West Coast, and about 2 days to NY & NJ. If there is a rush, we can ship UPS next day or second day air. (To discuss a rush order, and get shipping quotes, contact Ed).

IMPORTANT: If you need the wagon sooner than what our normal handling times permit, We can ship wagons out very quickly. Simply contact Ed to discuss faster handling & shipping options.

The  Flower Girl Pumpkin Wagons, Angel Carriages, and Charming Carriage can ship in less then a week if necessary, but we do appreciate more lead time if possible. A few weeks is ideal. The Snow White Carriage & Royal Carriage take longer, so try to give us more time for these larger ones.

The Princess Carriage takes quite a bit more time, so  we need at least 4 – 6 weeks lead time, more if possible.

Concerning Shipping Damage

When your box arrives, please check over your purchase carefully, and if there is any shipping damage, save the packaging material. UPS will deny our damage shipping claim unless it can be inspected by them in the original packaging material. If you do not have the original packing material, we cannot correct the problem of shipping damage, and the loss will be yours.

     If there is shipping damage, and you have kept the original packing material, then contact us (not UPS)  as soon as possible @ 828-766-5858.


We will then take care of all the details by one of the following:

  1. Shipping you another wagon
  2. Sending you a replacement part
  3. Refunding your purchase

Thanks for visiting us, and have a blessed day!

 

The Sillman Family

 Mini Wedding Wagons

 

If you are dissatisfied with your purchase, let us know within 1 week of receiving your wagon and we will gladly discuss the problem with you. We want you 100% satisfied!

 

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